Customer Assurance Review & Evaluation
Our CARE program is a continuing series of meetings for our full-service landscape maintenance clients with their ProScape Account Manager. The primary goal of these meetings is to provide a forum for us to be proactive in meeting our clients’ needs and accountable for the quality of services we provide. It is important for us to know how we can make our services more valuable and your experience more enjoyable.
The acronym CARE stands for Customer Assurance Review and Evaluation.
CARE meetings are scheduled several times a year and occur in addition to our regular site visitations and inspections. During these meetings, current site activities are reviewed for their effectiveness, and upcoming activities are discussed. Any special site needs can be proactively addressed and built into your plan. We ask our customers to rate our level of services on a scale from 1 to 5 and record those ratings to help us track performance and enhance our continuous improvement programs.
A CARE meeting is also done at the completion of an installation projects on a customer’s property. This meeting is generally held between the sales professional and customer with additional staff, such as your designer or project manager, in attendance if applicable. These CARE meetings follow a similar format and serve to build good communication and accountability with our customers. We work hard to ensure your experience is as enjoyable as the new landscaping!