Our Process

Building a new outdoor space or overhauling your landscape can be an overwhelming process, but it doesn’t have to be if you have the right contractor. Our process focuses on you, and we work to make sure your experience is just as nice as the finished product!

1. First Contact

You want a new outdoor space. You may have a clear vision, or you might just have a full Pinterest board that keeps building pins. You can contact ProScape through whichever method is most convenient: phone, web form, email, or Facebook message so that we have your name, address, phone number, and a general overview of what you are looking for, so that we can match you with the right ProScape team member.

2. Initial Call

One of our solution specialists will call you to discuss a little more detail about your project. We start with a phone conversation to get a general idea of your goals, timeframe, and expectations. Sometimes timeframe or other factors do not initially align, so we want to make sure we have alignment and give you an opportunity to ask initial questions before we ask you to commit to an appointment. By the end of the call, the Solution Specialist will set an in-home appointment with you, if appropriate.

3. Introduction Meeting

A Solution Specialist will arrive promptly for your scheduled appointment. This is a complimentary consultation in order to take a look at your space, further flesh out ideas, vision, and goals, introduce you to our company, and answer any and all questions you have! As we listen to you communicate your goals, we will begin evaluating various solutions that may be best for you and discuss realistic budget expectations.

Our Solution Specialist will take detailed measurements and pictures of your outdoor space. An appropriate design fee will be determined to start this exciting phase which will eventually credit directly toward your project. From this point, it will take between 2-3 weeks to generate preliminary plans for your first look at our proposal.

Our expert team will work behind the scenes to discuss and incorporate not only aesthetic considerations, but also the structural needs for the longevity of your project.

4. Design Presentation

During the first design presentation, you will quickly see how our custom plan addresses your specific goals and wish-list items. Our plans, 3-D renders (if applicable), representative pictures of past/similar projects, and material samples will help you clearly visualize how your dreams can become reality! Our Solution Specialist will help you navigate the waters of overwhelming choices, down to manageable decisions and practical discussion.  

Next, we will make revisions based on your feedback, as necessary, to refine the design to your liking. Once the changes have been approved and you feel comfortable that the project will achieve your goals, we move to get the project kicked off!

5. Agreement & Handoff

Our agreement includes the approved plan and scope of work, material selections, payment schedule, and expectations. We are now ready to start construction of your project and turn the design into reality. Our Handoff Meeting involves our Solution Specialist and introduction to your personal Project Manager, to perform a final walk through and review everything prior to ordering, material delivery, and breaking ground.

6. Construction

Our construction teams will carefully follow the design plans to properly and professionally create your new outdoor environment. Our trained, uniformed, certified-drug free staff will get in and out as quickly as possible while minimizing the impact as much as possible to other areas of your property through precautions such as laying out plywood or special mats over the lawn and having the applicable underground utilities flagged. Our Project Manager will oversee your project from start to finish and ensure the installation is seamless and successful.

7. Completion & Follow-Up

Our service doesn’t stop once your project is complete. Our written three (3) year craftsmanship warranty will give you peace of mind that we stand behind our quality.

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  • Our experience with the ProScape staff was very positive.

    Residential Client, Galena, Ohio

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  • The day the crew cleaned the pavers, we couldn’t even believe it. We had forgotten how beautiful our pavers really were!

    The Marchetti's, Powell, Ohio

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  • ProScape continually surpasses our expectations. From the beginning, the ProScape team has been highly professional, credible, timely, and very friendly.

    Jennifer Bakewell, Property Manager, Jeg’s High Performance

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  • We so appreciated the professionalism, thoroughness and attention through the planning phases.

    Bob and Sandy Cramer, Marion, Ohio

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