PROSCAPE CARE PROGRAM

Our CARE program is a continuing series of meetings for our full service maintenance clients with their ProScape account manager. The primary goal of these meetings is to provide a forum for us to be proactive in meeting our clients needs and accountable for the quality of services we provide.

The acronym CARE stands for Customer Assurance Review and Evaluation.

CARE meetings are scheduled several times a year and occur in addition to our regular site visitations and inspections. During these meeting, current site activities are reviewed for their effectiveness and upcoming activities are noted. Any special site needs can be proactively addressed and built into your plan. We ask our customers to rate our level of services on a 1-5 scale and record those ratings to help us track performance and enhance our continuous improvement programs. Additionally, and if performance has been demonstrably noted as high, we will take this opportunity to solicit referrals and testimonials of a job well done.

A CARE meeting is also done at the completion of any installation work on a customer’s property. This meeting is generally held between the sales professional and customer with additional staff, such as your designer or project manager, in attendance if applicable. These CARE meetings follow a similar format and serve to build good communication and accountability with our customers.

Our goal is simple. We wish to continually elevate your confidence in our team and satisfaction in the services we provide. We hope you will allow us to continue to maintain your property and protect your landscape investment.